Frequently Asked Questions

Ordering with MDJ
Where will my MDJ Jewelry be shipped from?

Maison de Jewels is located in Bangkok, Thailand. Your jewelry will be shipped via Thailand Postal service for international orders. For domestic orders, MDJ will ship via Kerry Express and other suitable delivery carriers.

How long will it take to get my MDJ Jewelry?

Please allow up to 2 business days after payment confirmation for us to process and ship your order. In the case that your chosen item(s) are on back order we will notify you once you place an order with us. Once shipped your orders will reach your door step within 2-3 business days for domestic orders. For international customers please allow up to 10 business days to recieve your order. Please note that customs cleareance may require additional delivery time.

Taxes and Duties

International orders placed on our website are subject to import duties and or fees, which are calculated upon arrival at your customs department. These duties and fee very from country to country and your order will be invoice accordingly via your customs department or shipping carrier. Please consult your local customs office for more information regarding importing silver jewelry.

Payment Methods
What payment methods do you accept?

We accept major credit cards; Master Card and Visa for example. This is processed via Omise Payment Gateway. Or credit card can be used thru Paypal payment system. Lastly for domestic customers we accept direct bank wire transfer. Details for payment will be provided once order has been placed.

How can I contact MDJ?

1. Contact Us form.
2. Email us at maisondejewels@gmail.com.
3. Line Application – @maisondejewels.
4. Instagram – @maisondejewels.
5. Facebook Message – Maison de Jewels